AVESHOST LTD may offer general merchandise and trading services, agricultural and agro-allied products and services, procurement and general contracting, event planning, restaurant and catering-related services, and ICT and communication technology services. This Refund Policy explains the rules for returns, cancellations, exchanges, replacements, credits, and refunds.

1. Scope of this Policy

This policy applies to:

General goods and merchandise
Agricultural products and agro-allied services
Procurement, supply, trading, and contracting services
Event planning and management-related services
Restaurant, catering, and food-related offerings
ICT, networking, telecom, internet, and web-related services

2. Refund Eligibility

A refund, replacement, exchange, service credit, repair, or reperformance may be considered where:

The wrong goods or services were supplied.
Goods were materially damaged or defective at delivery.
Goods materially differ from what was ordered.
Duplicate payment or billing error is confirmed.
A paid service was not delivered due to the fault of AVESHOST LTD.
A service was materially deficient, and the company failed to correct the issue within a reasonable time.

3. Non-Refundable Transactions

Unless otherwise expressly agreed in writing, the following are generally non-refundable:

Used, altered, worn, or damaged goods after delivery.
Perishable goods, agricultural produce, food items, and beverages after acceptance or delivery, except where defective or unsafe on delivery.
Customized or specially sourced items.
Deposit payments made to secure event dates, staff, materials, or vendor commitments.
Procurement and logistics costs already incurred.
ICT and technical services once work, setup, registration, or deployment have commenced.
Digital products or online deliverables once access has been granted.
Services already fully rendered or substantially performed.

4. Physical Goods Returns

Customers should inspect goods promptly upon delivery. Complaints should be made within five business days after delivery, unless another written period applies. Returned goods should ordinarily be in substantially original condition and accompanied by proof of purchase, packaging, and accessories where applicable.

5. Event, Restaurant, and Catering Services

Deposits for event planning, decoration, catering, restaurant reservations, or related services may be non-refundable once preparation, staffing, procurement, or vendor commitment has commenced.

If a customer reschedules, AVESHOST LTD may, at its discretion, apply part or all of the existing payment to a new date, subject to availability, revised costs, and third-party vendor terms.

6. Procurement and Supply Engagements

Where AVESHOST LTD procures, sources, imports, exports, or arranges the supply of goods on behalf of a customer, cancellation after supplier commitment may attract deductions for administrative costs, vendor charges, logistics, customs, exchange losses, and other non-recoverable expenses already incurred.

7. ICT and Communication Services

Payments for ICT, telecom, networking, internet, web design, VPN, or related technology services are generally non-refundable once setup, design, technical work, integration, registration, or deployment has begun.

8. Refund Procedure

To request a refund, exchange, replacement, or service review, the customer should contact AVESHOST LTD through the contact details on the website and provide:

Name
Transaction or order reference
Date of payment
Description of complaint
Proof of payment
Supporting photographs, screenshots, or other evidence where relevant

9. Remedies

Where a claim is accepted, AVESHOST LTD may provide the remedy it considers commercially appropriate, including:

Replacement
Exchange
Repair
Reperformance of service
Store or service credit
Partial refund
Full refund

10. Refund Timing

Approved refunds will ordinarily be made through the original payment method unless another lawful method is agreed upon. Processing time depends on banks, payment processors, and other relevant intermediaries.

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